The Jumbo Tote

SHIPPING

• A shipping charge of Rs. 50 will be applied on orders below Rs. 2500.
• A COD (Cash on Delivery) charge of Rs. 100 will be applied on COD orders below Rs. 3000.
• For international orders, customs duties may be levied at the time of delivery in certain countries.
• Products are shipped from our warehouse within 2 working days.
• The order will be delivered within 7 working days.
• You will receive an order tracking number as soon as we ship your order.

RETURNS

• We have a 7-day return policy (only for returnable products).
• Please ensure that the products you return are unused, unworn, and the original tags are intact.
• A non-refundable charge of Rs. 100 will be applied on all COD orders below Rs. 3000.
• Shipping and COD charges are non-refundable.
• International orders are not eligible for return.
• Once the product is picked up, a refund will be initiated within 3 working days to the original source account for prepaid orders. For COD orders, a Razorpay link will be sent to the registered email ID.
• Please share a package unboxing video for wrong product/missing item received.
• Do not hand over the product without a pick-up slip or SMS confirmation.
• Items purchased during a sale are non-returnable.
• Post-wash queries will only be entertained within a month from the date of delivery.
• Only exchange will be applicable on orders purchased on sale/offer.
• Only one-time exchange is allowed.
• Customers have to self-ship the product if the pin code is out of the serviceable area with reverse logistics. (Note: Your courier cost should not exceed INR 300. We request you to self-ship the products by "Speed Post" as your courier service).
• Do not accept if the package is tampered with.
• Do not share the OTP with the carrier if you haven’t received the product.

EXCHANGE

• Exchange is not available for below Rs. 899.
• There is no additional charge for any exchange orders.
• For new orders of a lower price, the balance amount will be refunded as a gift voucher.
• Size exchange is subject to availability.
• Please share a package unboxing video for wrong product received.
• For further details, refer to the Terms & Conditions

For Customer Enquiries:
Phone: +91 638 1295975
Email: support@suppafy.com

Grievance Officer
Ms. Arool Kartik, Head of the Brand
Email: grievance.officer@suppafy.com
Phone: +91 9003122703
Hours: Monday - Friday, 10am - 6pm

Address:
No 18, Madha Nagar, Main Road, Mugalivakkam,
Chennai, Tamil Nadu 600122.