Terms and Conditions

Please click on the link below:

https://59e9c7-fb.myshopify.com/pages/refund-policy

For Return/Exchange of any order,
Email for Support: support@suppafy.com
Contact: +91 638 129597

These are the terms and conditions governing the use of this website and the agreement that operates between us and you (hereinafter, "the Terms"). These Terms set out the rights and obligations of all users (hereinafter, "You" / "your") and those of Suppafy (hereinafter, "us" / "our" / "we" / "the Vendor") regarding the goods/services offered by us through this website (hereinafter, collectively known as the "Suppafy Services"). Before you click on the "Authorize Payment" button at the end of the ordering process, please carefully read these Terms and our Privacy Statement. By using this website or placing an order through it, you are consenting to be bound by these Terms and our Privacy Statement. If you do not agree to all of the Terms and the Privacy Statement, do not place an order.

 

These Terms may be subject to amendment, so you should carefully read them before placing any order.

If you have any questions about the Terms or the Privacy Policy, you may access our website or contact us through our contact web form. Suppafy is an Indian company with a registered office at No 18, Madha Nagar, Main Road, Mugalivakkam, Chennai, Tamil Nadu 600122.

Use of Our Website

These Terms are the only conditions applicable to the use of this website, and they replace all other conditions, except with the express, prior written agreement of the Vendor. These Terms are important for both you and us as they have been designed to create a legally binding agreement between us, protecting your rights as a valued customer and our rights as a business. You agree that, by placing your order, you unreservedly accept these Terms, having read them.

  • You may only use the website to make legitimate inquiries or orders.
  • You will not make any speculative, false, or fraudulent orders. If we are reasonably of the opinion that such an order has been made, we shall be entitled to cancel the order and inform the relevant authorities.
  • You also undertake to provide correct and accurate e-mail, postal, and/or other contact details to us and acknowledge that we may use these details to contact you if necessary (see our Privacy Statement).
  • If you do not give us all of the information that we need, we may not be able to complete your order.
  • By placing an order through the website, you warrant that you are at least 18 years old and are legally capable of entering into binding contracts.

Service Availability

The items we offer on this website are available for worldwide shipping.

How the Contract is Formed

The information set out in the Terms and the details contained on this website do not constitute an offer for sale but rather an invitation to treat. No contract regarding any products shall exist between you and us until your order has been accepted by us. If we do not accept your order and funds have already been deducted from your account, these will be fully refunded.

To place an order, you will be required to follow the online shopping process and press the "Authorize Payment" button to submit the order. After this, you will receive an email from us acknowledging that we have received your order (the "Order Confirmation"). Please note that we will confirm the shipment to you by sending you an email that confirms that the product has been dispatched (the "Shipment Confirmation”). The contract for the purchase of a product between us (Contract) will only be formed when the Invoice is shared, and the piece is done.

The brand holds the authority to check the authenticity of an order by call or email. On any dissatisfaction/authenticity/No response from the customer of the order being placed, the brand holds the right to cancel the order.

The Contract will relate only to those products whose dispatch we have confirmed in the Shipment Confirmation. We will not be bound to supply any other products which may have been part of your order until the dispatch of such products has been confirmed in a separate Shipment Confirmation.

Availability of Products

All orders for products are subject to availability and in this regard, in the event of supply difficulties or because products are no longer in stock, we reserve the right to process your cancellation and initiate a refund for prepaid orders.

Refusal of Order

We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content on this website. While we will make our best efforts to always process all orders, there may be exceptional circumstances that mean we may need to refuse to process an order after we have sent you an Order Confirmation, which we reserve the right to do at any time, at our sole discretion.

We will not be liable to you or any other third party by reason of our withdrawing any product from this website, whether it has been sold or not, removing or editing any materials or contents on this website, or for refusing to process or accept an order after we have sent you the Order Confirmation.

Your Right to Cancel

If you are contracting as a consumer, you may cancel a Contract at any time before the dispatch of goods. In this case, you shall receive a full refund of the price paid for the products by our Returns Policy (see below Clause 13). The return of a gift/credit coupon shall be governed by the Use Conditions of the Gift Card.

Your right to cancel a Contract only applies to products that are returned in the same condition as you received them. You should also include all of the product instructions, documents, and wrappings. Any product that is damaged or not in the same condition as you received it or which is worn simply beyond opening the product will not be refunded. You should therefore take reasonable care of the product(s) while they are in your possession.

You will not have any right to cancel a Contract for the supply of any of the following products:

  • Customized items
  • Products whose original wrapping has been removed

Please take good and reasonable care of the products while in your possession, and where possible, original boxes, instructions/documents, and wrappings should be retained and used for the return of the products.

Delivery

Subject to availability (see Clause 4 above), and unless there are any exceptional circumstances, we will endeavor to fulfill your order for product(s) listed in the Order Confirmation by the delivery date set out in the Order Confirmation.

Reasons for delay could include:

  • Unforeseen circumstances or bad weather.
  • Delivery area not under our scope of network.
  • For international orders, customs duties may be levied at the time of delivery in certain countries.
  • Shipping charges of Rs 50/- will be charged for order values below Rs 2500/-

Unable to Deliver

If we are unable to deliver the goods to you after three attempts by our partner given that they have contacted you to reschedule the delivery, the parcel shall be RTO’d (Returned to origin) to the brand, and a credit amount shall be issued to your Suppafy wallet.

Please note* this is valid for prepaid orders only and if the order is OTP verified RTO, then the shipping charges will not be refunded.

Risk and Title

The Products will be at your risk from the time of delivery.

Ownership of the products will only pass to you when we receive full payment of all sums due in respect of the products, including delivery charges, or upon delivery (as defined in clause 7 above), whichever is the latter.

The brand also has a sealed box packaging practice. The customer is requested and has the liberty to refuse the parcel if the condition of the packaging is found to be damaged/tampered/open/soiled condition. In such cases, the brand also needs to be notified in writing only at our support@suppafy.com email. On such refusal, the brand shall make arrangements to dispatch new merchandise (if holding stock) or issue a credit in the Suppafy wallet to the client, which is in the case of prepaid registered orders only.

Upon assuring the condition of the parcel and duly accepting the consignment, the brand does not take responsibility for the goods or their condition once the parcel is received by the customer.

Coupons and Vouchers

It is at Suppafy's discretion to send out promotional coupons and gift vouchers. Users can be disqualified under the terms for sending out Coupons and Vouchers.

Coupons and Gift Vouchers will be disabled in the event of Sale promotions or End of Season sales. However, any coupons available to users can be used post the Sale promotion and the End of Season Sale gets over.

Any use of Coupon and Vouchers is governed by Suppafy and can be withdrawn at any time.

Merchandise Related

For any merchandise-related manufacturing defects kindly reach out to us within 30 days of order delivery. Issues raised beyond the given time will be subjective.

Price and Payment

While we take care to ensure that all prices quoted on our website are accurate, errors may occur. If we discover an error in the price of any product(s) you have ordered, we will inform you as soon as possible and give you the option of reconfirming the order at the correct price or canceling it. If we are unable to contact you, the order will be treated as canceled, and if you have already paid for the product(s) you will receive a full refund in the Suppafy wallet only.

We are under no obligation to sell the product(s) to you at the incorrect (lower) price (even after we have sent you an Order Confirmation) if the pricing error is an obvious typographical or arithmetical inaccuracy and could have reasonably been recognized by you as such.

The prices displayed on our website include taxes. Delivery costs are as per clause 7.

We reserve the right to decline orders for bulk or high-value purchases and to change price and availability information without notice.

Please follow the instructions carefully.

If it’s a Prepaid order your payment will be processed to your sources like net banking, debit/credit card, or any UPI gateway. If your order is COD, you can fill in the below bank details.

Once the payment is successful, you will get a payment confirmation via email and SMS on your registered mobile number and email ID, and the same can be used for reference.

In case the payment is not successful due to any reason, you will get an email from the bank with the status of failure in payment. In case none of the above two happens, and there is a heavy delay in any response, kindly get in touch with our customer support at +91 638 1295975 either Support@suppafy.com.


LOYALTY POINTS PROGRAM

Welcome to our Loyalty Points Program! Here are the details you need to know about earning and redeeming points:

1. Eligibility:

  • Only customers with a Suppafy Retail account are eligible for this program.
  • The denomination of each point is equal to 1 INR.
  • Customers are eligible to receive points equal to 5% of their total bill amount.
  • Points will be visible in the "My Accounts" section but not accessible until the return period is over.

2. Gift Card Purchases:

  • Customers purchasing gift cards will receive points.
  • Points will not be awarded to customers redeeming gift cards.

3. Accessibility and Transfer:

  • Points are visible but not accessible until the return period is over.
  • Points are non-transferable and cannot be exchanged for cash.

4. Redemption:

  • Online points can be redeemed in-store and Offline points can be redeemed online with a unique ID, i.e., your phone number.
  • Points are only applicable for the purchase of full-price products.

5. Validity Period:

  • Online points are valid for redemption up to 60 days from the date of accrual.
  • Offline points are valid for redemption up to 1 year from the date of accrual.

6. Detailed Transaction History:

  • Your "My Account" page will display a detailed transaction history, providing transparency on points earned and redeemed.

7. Miscellaneous:

  • The company reserves the right to modify or terminate the Loyalty Points Program at any time without prior notice.

By participating in our Loyalty Points Program, you agree to these terms and conditions. We reserve the right to amend or update these terms at our discretion. Please check this page regularly for any changes. If you have any questions, feel free to reach out to our customer support.

Thank you for being a valued member of our loyalty program!

PRIVACY POLICY

The details provided by you shall be utilized only to make payments to you. All data shall be kept secure and shall not be divulged to anyone or utilized for any other purpose.

CHECKOUT PROCESS

Once you have finished shopping, all the items you wish to purchase are added to your cart. Your next step will be to go through the checkout process and make a payment. To do this:

  1. Register/Login
  2. Click the "CART" button at the top of the page.
  3. Click on the "Checkout" button.
  4. Fill in or check your contact details, the details of your order, the delivery address, and the invoicing address.
  5. Enter the details of your card.
  6. Click on "Authorize Payment."

You can pay using any Indian card. Similarly, you can pay all or part of the price of your order with a gift card or Suppafy Retail credit voucher issued by Suppafy Retail. The charge will be made the moment we confirm the order.

If you click on "Authorize Payment," you are confirming that the card belongs to you or that you are the legitimate holder of the gift card or the credit voucher card.

Cards are subject to validation checks and authorization by your card issuer. If we do not receive the required authorization, we will not be liable for any delay or non-delivery.

RETURNS POLICY

GENERAL POLICY: If you wish to return a product(s) within 7 days post-delivery, you can place a return order for the products from your shipping address. If the pin code provided by you is not serviceable by our shipping partner, the self-shipping option is available. The cost of shipping will be refunded only if the courier slip is shared with us. There is no additional charge for any exchange orders or return orders. For new orders of a lower price, the balance amount will be refunded as a gift voucher.

  • Exchange is subject to the availability of size.
  • If you have any doubts, you can contact us through our web form or mail us at support@suppafyretail.com.
  • No returns and only exchanges will be applicable to orders placed during a sale.
  • A non-refundable charge of Rs. 100 will be applied to all Cash on Delivery (COD) orders below Rs. 3,000.
  • Where possible, please use or include with the product being returned all original boxes, instructions/documents, and wrappings.

The refund shall be initiated within 3 days from the date of return pick-up.

You should be aware that you are under an obligation to take reasonable care of the product(s) whilst they are in your possession. This means including all of the product(s) instructions, documents, and wrappings when returning the product(s) and returning the product(s) in the same condition as received. Failure to exercise such reasonable care may, depending on the circumstances, give rise to a right of action against you for breach of statutory duty.

In circumstances where you consider that the product does not conform to the contract at the time of delivery, you should promptly contact us via our web form with details of the product and its damage. Alternatively, you can contact us by mail at support@suppafyretail.com, where you will receive instructions from us.

Upon receipt of the product, we will fully examine it and notify you of your right to a refund (if any) via e-mail within a reasonable period. We aim to process the refund as soon as possible and, in any case, within 7-10 working days of the day we confirmed to you via e-mail that you are entitled to a refund in your chosen mode (account/source).

  • Defective/wrong products will be refunded.
  • For footwear, we provide a 90-day warranty under manufacturing defects.

LIABILITY AND DISCLAIMERS

Our liability in connection with any product purchased through our website is strictly limited to the purchase price of that product.

Nothing in these Terms shall exclude or limit in any way our liability:

  • For death or personal injury caused by our negligence;
  • For fraud or fraudulent misrepresentation;
  • For any matter for which it would be illegal or unlawful for us to exclude or limit, or attempt to exclude or limit, our liability.

Subject to the foregoing paragraph to the fullest extent permitted by law, and unless otherwise stated in these Terms, we accept no liability for indirect losses that happen as a side effect of the main loss or damage however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, including (without limit) for any:

  • Loss of income or revenue;
  • Loss of business;
  • Loss of profits or contracts;
  • Loss of anticipated savings;
  • Loss of data; and
  • Waste of management or office time.

Due to the open nature of this website and the potential for errors in the storage and transmission of digital information, we do not warrant the accuracy and security of information transmitted to or obtained from this website unless otherwise expressly set out on this website.

Wrong product handover in return: Action will be taken on the basis of package opening footage, and we will be returning the same product we have received. In such cases, the seller will not be liable for any loss, and no action will be made if the customer fails to raise the query within 7 days of pickup.

All product descriptions, information, and materials posted on this website are provided "as is" and without warranties express, implied, or otherwise howsoever arising.

To the fullest extent permissible pursuant to law, but without excluding anything that may not lawfully be excluded in the case of consumers, we disclaim all other warranties of any kind.

Nothing in this Clause will affect your statutory rights as a consumer, or your contract cancellation rights.

INTELLECTUAL PROPERTY

You acknowledge and agree that all copyright, trademarks, and all other intellectual property rights in all material or content supplied as part of the website shall remain at all times vested in us or in our licensors. You are permitted to use this material only as expressly authorized by us or our licensors. This does not prevent you from using this website to the extent necessary to make a copy of any order or contract details.

WRITTEN COMMUNICATIONS

Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and acknowledge that all contracts, notices, information, and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

NOTICES

All notices given by you to us should be given to us via our web form. Subject to and as otherwise specified, we may give notice to you at either the e-mail or postal address you provide to us when placing an order.

Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped, and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

TRANSFER OF RIGHTS AND OBLIGATIONS

The contract between you and us is binding on you and us and on our respective successors and assigns.

You may not transfer, assign, charge, or otherwise dispose of a contract, or any of your rights or obligations arising under it, without our prior written consent.

We may transfer, assign, charge, sub-contract, or otherwise dispose of a contract, or any of our rights or obligations arising under it, at any time during the term of the contract. For the avoidance of doubt, any such transfer, assignment, charge, or other disposition will not affect your statutory rights as a consumer or cancel, reduce, or otherwise limit any warranty or guarantee which may have been provided by us to you, whether express or implied.

EVENTS OUTSIDE OUR CONTROL

We will not be liable or responsible for any failure to perform or delay in the performance of any of our obligations under a contract that is caused by events outside our reasonable control (Force Majeure Event).

A Force Majeure Event includes any act, event, non-happening, omission, or accident beyond our reasonable control, and includes in particular (without limitation) the following:

  • Strikes, lock-outs, or other industrial action.
  • Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not), or threat or preparation for war.
  • Fire, explosion, storm, flood, earthquake, subsidence, epidemic, or other natural disasters.
  • Impossibility of the use of railways, shipping, aircraft, motor transport, or other means of public or private transport.
  • Impossibility of the use of public or private telecommunications networks.
  • The acts, decrees, legislation, regulations, or restrictions of any government.

Our performance under any contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavors to bring the Force Majeure Event to a close or to find a solution by which our obligations under the contract may be performed despite the Force Majeure Event.

WAIVER

If we fail, at any time during the term of a contract, to insist upon strict performance of any of your obligations under the contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

A waiver by us of any default shall not constitute a waiver of any subsequent default.

No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.

SEVERABILITY

If any of these terms and conditions or any provisions of a contract are determined by any competent authority to be invalid, unlawful, or unenforceable to any extent, such term, condition, or provision will to that extent be severed from the remaining terms, conditions, and provisions which will continue to be valid to the fullest extent permitted by law.

ENTIRE AGREEMENT

These terms and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any contract and supersede any prior agreement, understanding, or arrangement between us, whether oral or in writing.

We each acknowledge that, in entering into a contract, neither of us relies on any representation, undertaking, or promise given by the other or be implied from anything said or written in negotiations between us prior to such contract except as expressly stated in these terms.

Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any contract (unless such untrue statement was made fraudulently), and the other party’s only remedy shall be for breach of contract as provided in these terms.

OUR RIGHT TO VARY THESE TERMS AND CONDITIONS

We have the right to revise and amend these terms and conditions from time to time.

You will be subject to the policies and terms and conditions in force at the time that you order products from us unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the products).

LAW AND JURISDICTION

Contracts for the purchase of products through our site will be governed by Indian law. Any dispute arising from, or related to, such contracts shall be subject to the exclusive jurisdiction of the courts of India.

FEEDBACK

We welcome your comments and feedback. Please send all feedback and comments to us via our web form.

Thank you for visiting our site!